POLICIES & FAQ

STUDIO POLICIES

Masks are not required at the studio. Please wear a mask at your own discretion. If you are concerned about infection it is recommended you wear a fitted N95 or KN95 mask.

Please bring your own mat and sealable water bottle. Mind the Mat does not provide any mats, limited props are available for use. Please disinfect any props used before and after class. We highly recommend using a yoga mat for yoga classes and a thicker Pilates mat for Pilates classes.

Before your first visit, please create an account and sign up online for all classes. We use MindBody Online for all scheduling and payments. Include all contact information (mobile phone number and your main personal email) so that we may reach you in case of an emergency.

Please read your email confirmation after signing up for a class to Policies & Procedures if you are coming to a class.

Arrive 5 minutes before start time. If you arrive late, we cannot guarantee your spot in class. We are unable to accept walk-ins. Classes by reservation only. Please register and pay for class before it starts.

Mind the Mat is not responsible for lost or stolen items. Please leave your valuables at home.

Do not under any circumstances, touch or put pressure on the mirrors inside the studios. This includes sitting and leaning against the mirrors, handstands/headstands, balance moves or any other poses/movements/exercises. Mirrors are not meant for support during class or for any other reason other than for visual cues only.

Sorry, class packages and monthly memberships are non-transferable. You cannot share your package or your monthly unlimited membership with someone else.

Class packages are good for ongoing classes. Workshops or Specialized Series are independent and require a separate registration. Fees and descriptions are listed under the Workshops and Specialized Series tab on the website home page.

Sorry, we cannot offer refunds. All sales are final. Studio account credit is offered on a case-by-case basis.

Class reservations must be canceled at least 4 hours in advance in order to be fair to other clients, or you will be charged that class or assessed an automatic late cancel fee of $10 if you are a member. Workshops and Specialized Series must be canceled within 24 hours of the start time of the first class in order to receive a studio account credit.

Class packages and monthly unlimited options expire as listed when purchasing. Please keep these dates in mind with your schedule in purchasing the right package for you. We do not offer refunds for any purchases. Studio account credit is granted on a case-by-case basis.

Please note that we may cancel any class due to weather, low enrollment, or emergencies. Please make sure you check the online schedule frequently and that your contact information is up to date including your phone number.

Deluxe Monthly Memberships cannot be canceled online, We require 30 days written notice to info@mindthemat.com to cancel.

No cell phones, heavy perfumes, or food in class, please.  

Late Policy: Please arrive 5 minutes early for all classes. This allows you to check-in, store belongings, and set up your mat space. Late arrivals will not be admitted. An automatic fee will be charged for Late Cancel (under 4 hours) or No-Show.

Wait-List: If you sign up for a wait-list, you are expressing your interest in attending the class up until one hour before start time. You will receive an email or text notification if you have been admitted into the class. Please update your account to allow for notifications. If you do not receive an email but are signed up for notifications please check your junk/trash or promotions box. You can also log into your Mindbody Online account and check to see if you have been admitted. If you no longer feel you could make it to class, please remove your name from the wait-list. Late Cancel or no-show fees may apply.  

Parking Update:

  • At the Del Ray location, two-hour free parking is available on surrounding neighborhood streets. 

  • At the Clarendon location, there is a metered lot on Fairfax Drive between 10th street and Washington Blvd. There is also free parking in the neighborhoods along N Jackson St and N Kenmore St. 

If you have an injury or medical condition or history of an injury or medical condition, it is your responsibility to inform your physician before starting our classes. If you are unsure of whether your medical history will permit your participation, please email Megan Brown, DPT prior to enrolling in classes: megan@mindthemat.com

By registering for class you agree to Mind The Mat’s Assumption of Risk and Release of Liability Agreement. To read the full agreement log into your studio account here.


FREQUENTLY ASKED QUESTIONS

Do I need to reserve my spot in class ahead of time?

Yes, classes must be reserved in advance. Walk-ins are not permitted. Please manage your schedule online. Download the MindBody Connect App for even more ease with managing your schedule! Remember we require 4 hours notice for all cancellations.  

How does the wait-list work?

If you find yourself on a wait-list don't be discouraged! The wait-list truly works. Once someone cancels, you will automatically be enrolled off of the waitlist. You will receive an automatic email, so please make sure you check your email often just in case. If you do not wait-list an email, but are signed up for notifications, please check your junk/trash or promotions tab. 

You can also log into your Mind Body account and check to see if you have been admitted into class. If you are wait-listed but not yet admitted to the class via our online system, that means you have expressed interest in attending the class. There is a chance you will be admitted, but only if a registered client does not show up. We ask that you do not show up for class unless you are taken off the wait-list, but you should be prepared to be taken off the wait-list and to attend class up to an hour before class start time. If you decide to register for a different class, please remove yourself from the wait-list. If you no longer feel you can make it to class, please remove your name from the wait-list. Late or no show fees may apply if you late cancel, are registered for a class and do not show, .or are taken off the wait-list and enrolled into the class, but do not show.  

Does MtM have showers?

No, we do not have showers or locker rooms at either location. We do offer lockers, dressing rooms, and a small lounge on the 2nd floor in Del Ray. Each studio location has several large bathrooms where you can change.

Do you offer mats?

Bring your own mat and water. Blocks, blankets, bolsters and straps provided at studio.

How early should I arrive and what is your late policy?

Please arrive 5 minutes early to check in, get settled and zen-out. Many of our classes fill and have wait-lists. If you do not arrive on time your spot may be given to a wait-listed client. If you late cancel (we require at least 4 hours notice) or do not show for your pre-registered class, you will be assessed an automatic $10 fee if you are a member. If you have a class package, that session will be considered "used" if you do not show for your class.

Do you offer parking?

Mind the Mat does not providing parking for clients at either location. 

  • At the Del Ray location, two hour free parking is available on surrounding neighborhood streets. 

  • At the Clarendon location, there is a metered lot on Fairfax Drive between 10th street and Washington Blvd. There is also free parking in the neighborhoods along N Jackson St and N Kenmore St. 

How do I know what class is appropriate for me?

MtM is a unique studio. Each teacher and each class is different so that your body and mind experience a variety of expert disciplines. Please read each class description before signing up for class. Some classes like Pilates Boot Camp require shoes. Feel free to email us at info@mindthemat.com with any questions.

How do I cancel my Monthly Membership?

Deluxe Monthly Membership: Cancel by emailing info@mindthemat.com. Request must be submitted 30 days prior to monthly renewal date.

Monthly Membership Lite: Cancel anytime online in you Mind Body Online account under the My Info tab: Account.

Virtual ONLY Monthly Membership: Cancel anytime by emailing info@mindthemat.com.